Service Binder

The Service Binder aligns IT infrastructure to the business services by harnessing the power of the Monitoring and Control systems being used in IT infrastructure units and leveraging it to create business value and show a clear business advantage.

The Service Binder provides a common language between business managers, at the business unit side, and IT professionals that enables each group to better understand the business impact caused by technical or application failures and collaborate in order to minimize any negative effects.
The product constitutes an outstanding personal BSM tool, allowing clear visual understanding, collaboration and notifications of IT Services status and problems.

Feature	Benefit
Online business indicators to determine technical health of system (business process)	Technical failures that are not visual or have not triggered an alert will still be reflected as business alerts to the technical personal, triggering a thorough technical investigation.
User-friendly, business oriented monitoring and control interface	True Delivery to Business alignment – allows business owners to view the status and performance of their business process running on the infrastructure. Delivery personnel can understand whether the technical alert has a business impact and its severity.     The information can be segmented per business unit/process
Availability Management Module (AMM)	Enables synchronicity between business service availability and real life operation Understand the true business service uptime Learn the kinds of interruptions that affect service availability.
Provides both business oriented and technical alert console	Allows both business and delivery personnel to view the business impact alert and its technical root cause alert concurrently.
Comfortable and easy to manage Business Service Management (BSM) view.	Reduces the cost of maintaining an efficient BSM view, keeps the BSM view up to date to reflect real life status.
MSP’s four-layer architecture for monitoring business process	The most effective and comprehensive business service monitoring Ensures the availability and health of a business service from several angles Leverages the experience gained over two decades in monitoring and control systems.
MSP Service Binder integrates with  existing assets and systems	Eliminates long and costly integration procedures associated with other solutions Quicker ROI